Water, Sewer and Utilities

A photo of a glass of waterThe Township of Guelph/Eramosa operates two separate water distribution systems:  one located in Rockwood and one located in the Hamilton Drive subdivision. 

The Water/Wastewater Department performs daily checks and weekly bacterial checks on both water systems, as well as five other small municipal non-residential systems within the Township.

Water shut off/on requests

For water shut-off requests, please call 519-856-9596 ext. 122.

We require your name, address and phone number and also 48 hours notice so that we may schedule our staff accordingly.

The charge for a same day water service disconnection/reconnection is $87.00 and the work must take place during regular working hours, 7:30 am – 3:30 pm, Monday - Friday. We will attend, turn the water off, and the homeowner or the plumber can call 519-856-9596 ext. 122  when they are ready to have the water turned back on.

If it is an emergency (i.e. a water line break) we will attend immediately. If an after hours water stuff off is required, the charge is $191.00.

Water rates and billing

The Township of Guelph/Eramosa is responsible for administering and collecting water and wastewater billing for residents that have municipal water services.

Click here to learn more about water rates and billing

Paving your driveway?

Should the curb stop be located within your driveway, we strongly encourage property owners to ensure at the contractors confirm with the Water/Wastewater Department that these curb stops are functioning properly prior to paving and that it remains accessible upon the completion of the driveway.  Should the curb stop be buried, any repairs to your driveway will be at the property owner's expense.   

Please call 519-856-9596 ext. 122 for more information.

Drinking Water Quality

Click here to learn more about drinking water quality

Locate requests

Click here to learn more locate requests

Hydrant flushing

Click here to learn more about hydrant flushing

Outdoor water use restrictions

The Township of Guelph/Eramosa has a water supply that relies heavily upon the use of groundwater.  As a result, the Township has established outside water use restrictions to balance demand with the available water supply. 

Click here to learn more about outdoor water use restrictions

Rockwood toilet rebate program

Click here to learn more about the rockwood toilet rebate program

Private wells

Click here to learn more about private wells

Sewer care

Click here to learn more about sewer care and what not to put down the drain

For more information on water services, contact our Water/Wastewater Department at 519-856-9596 ext. 122 or water-sewer@get.on.ca