Water Rates and Billing

Let’s talk about water rates in Guelph/Eramosa.

Your water bill includes the costs to operate the water system, the funds needed to make repairs and replacements and the funds being saved to keep our water systems operating in the future. 

As of January 1, 2021, water and sewer rates will increase by about $3.15 a month on average per household. 

Compared to larger cities, we have a small amount of users to fund the water systems, since most of the residents in Guelph/Eramosa have private wells and septic systems. 

We provide safe, clean drinking water to over 2000 homes and treats almost 1 million litres of wastewater each day.  

Water rates  

Current Rates

2020 Water and Wastewater Rate Study

Water and Wastewater Financial Plan

If you wish to view a hard copy of these documents, please contact the Finance Department at the Municipal Office at 519-856-9596.

How to receive your bill

  1. By Mail
  2. NEW! Electronically - As part of our e-Billing Program, you will receive your water bill in PDF format to the e-mail address that you provide. To join our e-Billing program, please download, fill out and return the application form

How to pay your bill

Water/wastewater bills are sent out on a bi-monthly schedule.  Bills are delivered in January, March, May, July, September and November.

Telephone/Online Banking

Contact your bank to arrange these options.

Pre-Authorized Payment

Complete a pre-authorized payment form and drop it off or mail it to the address listed on the form. 

At Your Bank

Most chartered banks will accept your payment before the due date.  Please contact your bank for more details.

By Mail

Send your bill in the mail to the address listed on your water bill

In Person

Payments can be dropped off to the Guelph/Eramosa Municipal Office at 8348 Wellington Road 124, Rockwood (at Brucedale) from 8:30 a.m. to 4:00 p.m.  Methods of payment accepted at the Municipal Office are cash, cheques and debit. 

After Hours Drop Box

You can place your cheque in the secure after-hours drop slot located at the front door of the Municipal Office.

Help us keep your information up to date!

Account Information Changes

Please notify us, in writing, of any name changes, address changes (ie. P.O. Box changes) and any banking information changes if you are enrolled in the Pre Authorized Payment plan.

Information changes can be dropped off or mailed to the Municipal Office or you may also email AMichaud@get.on.ca


Avoid being billed for water you did not consume!

Contact us immediately if you are moving in or out of a residence that has municipal water services provided.  We will need the following information from you:

  • Name
  • New and Current Address
  • Contact Information
  • Date of Ownership
  • Date/Time Occupant is Available for Water Metre Inspection

Water Smart tips

Using water smart tips in your home or business can help you manage your water usage.

Options for notification

Phone:  519-856-9596 ext. 126  or Toll Free 1-800-267-1465 ext. 126

Email: AMichaud@get.on.ca

Mail:  8348 Wellington Road 124, P.O. Box 700, Rockwood, Ontario N0B 2K0


Please call 519-856-9596 ext. 126 (Toll Free 1-800-267-1465 ext. 126) or email AMichaud@get.on.ca